Why sign up with ArtBCo?

It’s easy to find, navigate, and share art on our platform as a guest, but creating a profile will provide you with these additional features:

• Stay informed with our personalized geo-location technology
• Recommended art every time you log in
• Save your favorite artworks in your personal Wishlist
• Easily purchase or lease via the website or app
• Be up-to-date with our newsletter featuring educational content and new arrivals

How do I discover new or specific art on ArtBCo?

There are a variety of ways such as simply sharing your location and seeing what’s around you. Our feeds include the categories “You May Like,” “Close By,” and “Spotlight” which are always updating and delivering new content. You can also activate the filter under Collection that includes our unique Art by Emotion, or from the pull-down Navigator in the app. Simply type and search for something too.

Why should I allow ArtBCo to send me push-notifications and use my location?

An integral part of the experience, both push-notifications and your location are used to provide you with a completely personalized experience that occurs in real time in relation to where you are. Push-notification messages can include information regarding events, galleries, and their artists. By using your location, you can discover art right around the corner.

Is your art curated?

Yes. Every gallery and then every piece of art go through a review process by our specialists.

Does the artwork come with a certificate of authenticity?

Yes. Our offerings are all signed, authentic works. Each gallery also provides a signed document containing reference information about the artist and artwork.

Can I view the artwork in person prior to purchase?

Our inventory is housed all over the world, so we are not always able to accommodate viewing sessions prior to purchase. Each case is different, but please contact us at sales@artbco.com to perhaps arrange a viewing. You can also use our ArtBisualizer feature in our app to see how work will appear in a certain space.

How do I know if an artwork is available?

If it’s listed on our site, it should be available. Each gallery lists their own inventory. If a piece should not be available, it should be quickly updated although we cannot always guarantee availability.

How do I pay?

Our platform currently accepts various credit and debit cards for payment from domestic and international credit merchants. This includes American Express, VISA, Mastercard, Discover, and others. Please contact us at sales@artbco.com about paying by wire or electronic transfer.

How are taxes, customs, shipping, and insurance fees assessed?

ArtBCo estimates shipping and insurance costs, however final costs including taxes, duties, and other fees vary on a case-by-case basis and need to be confirmed by the provider gallery selling or leasing the artwork.

When can I expect delivery and can I track my purchase?

Provider galleries should contact you with shipping information such as a tracking number and any inquiries should be directed to them. We are always happy to assist in anything you might need.

What is ArtBCo’s return policy?

Please refer to the provider gallery’s return policy for details. ArtBCo is committed to supporting our clients and will assess each situation on a case-by-case basis. Please contact us at sales@artbco.com with any questions.

If artwork arrives damaged, what do I do?

Upon immediate receipt of the damaged artwork, take photos of the damaged area(s) and report the matter to the provider gallery and ArtBCo at claims@artbco.com.

How long can I lease a piece for?

Lease directly from our app or website. You specify the lease terms (with a minimum of 3 months not exceeding 6 months).

Can I extend my lease?

Yes. You must apply within 15 days prior to its end for an additional 3 to 6 months at the sole discretion of the provider gallery.

What happens if I’m late returning my lease?

A 2% fee of the value of the artwork is assessed per week up to 6 weeks, after which point a gallery may opt to transfer the rights of ownership and charge you the complete value of the art established at the time the lease period began, minus the balance of lease fees paid.

What if I decide to purchase?

If you decide to eventually purchase it, 100% of your paid lease fees are applied toward the total purchase price.

Do I need to pay for the shipping both to and from me?

Yes. Both shipping to and from are paid before the lease begins. When the lease ends, please follow the instructions provided by the gallery.
Should you choose to purchase the artwork, we will credit your account for the return shipment.

Are there special programs for corporate clients?

Yes. We can provide tailor-made custom programs that can match the specific needs of clients. This also includes custom curation and rotating exhibitions, which can be combined with contextual marketing. Contact us at sales@artbco.com to enquire further.

Can I lease from abroad?

Currently, our leasing program is available only to clients in the same country as the provider gallery. We will be expanding our leasing program across borders in the near future.

What if artwork is damaged during the lease? Is the artwork insured?

The lessee is responsible for maintaining the condition of artwork and returning it in the original condition it was received. If an artwork is damaged, the lessee is responsible for the repair or replacement value of the artwork. Provider galleries may offer insurance to our clients depending on existing policies.